Terms of Service

1Who this agreement is between

These Terms are a contract between you (the person buying or using anything here) and the seller identified below (“Anna”, “we”, “us”).

By buying a product, booking a session, or using this site, you confirm you’ve read these Terms, you’re at least 18, and you agree to them. If you don’t agree, please don’t buy — that’s completely fine.

2What we offer

This studio sells three kinds of things:

• Digital content — kits, guides, templates, courses, and other files or online materials you download or access online.
• Services — one-to-one calls, sprints, and advisory sessions, booked and paid in advance.
• A subscription — The Inner Room, an ongoing monthly advisory membership, described in clause 6.

Everything sold here is educational and informational. It’s built to teach you marketing, positioning, and how to earn from your own brand. It is not a done-for-you service, a job, an investment, or a promise of any specific result. See the Disclaimer for exactly what that means.

3Price, tax and payment

Before you pay, you will always see: the main characteristics of what you are buying, the total price including VAT where VAT applies, any additional charges, the payment method, and how the product is delivered. If a price is shown anywhere without tax, the tax-inclusive total is shown again at checkout before the payment button.

The payment button is labelled with the payment obligation — for example “Pay €97” or “Order with obligation to pay” — so it is never ambiguous that clicking it costs money.

Payments are processed by Stripe; we never see or store your full card details. You confirm the payment method is yours and that you are authorised to use it. If a payment is reversed or charged back without a valid reason, we may suspend access to the product until it is resolved.

After payment you receive an order confirmation by email, on a durable medium, which repeats these Terms, the price paid, what you bought, and — for digital content — the fact that you consented to immediate access and waived the withdrawal right.

4Delivery and access

Digital content is delivered immediately after successful payment — by an on-screen download or a link sent to your email. If delivery fails for any reason, tell us and we will resend or repair it; you are not expected to pay twice for something you never received.

The downloaded file is yours to keep. Where a product also has an online component (a hosted version, a portal, updates to that edition), we guarantee access and updates for at least 24 months from purchase. If online access is ever discontinued, we will tell you in advance and give you a downloadable copy first.

For services, you receive booking details after payment. It is your responsibility to give a working email and to attend at the agreed time. Rescheduling and missed sessions are covered in the Refund Policy.

5Your right to change your mind

As a consumer in the EU you normally have 14 days to withdraw from a distance contract without giving a reason. How that works for each type of purchase — digital content, services, and the subscription — is set out in full in the Refund Policy, which forms part of these Terms and includes the model withdrawal form.

In short: for digital content the right ends only if you expressly consent to immediate access and acknowledge the loss of the right at checkout; for services the right lasts 14 days and, if you asked us to start earlier, you pay only for the part already delivered.

This is separate from your rights if something is wrong with the product — see clause 7.

6Subscriptions — The Inner Room

The Inner Room is a recurring monthly membership. These are the terms, and they are the same ones shown to you before you subscribe:

• Price and frequency. €2,800 for one month, including VAT where VAT applies. Payment is taken once when you join. There is no recurring charge; any further month is a new purchase you make yourself. This replaces any earlier recurring terms taken every 30 days in advance, on the same card, until you cancel.
• No minimum term. There is no lock-in and no commitment period. Any advice about how long the work usually takes to show results is a practical observation, not a contractual minimum.
• Reminder before each charge. We email you at least 3 days before every renewal, stating the amount and the date it will be taken, with the cancellation link in the same email.
• How to cancel. One email to the contact address above saying you want to cancel is enough. No call, no explanation, no retention conversation. Cancelling is never harder than subscribing.
• What happens when you cancel. Cancellation stops all future charges. You keep full access, and all sessions included, until the end of the month you have already paid for. We confirm the cancellation in writing within 3 working days.
• New members. If you are an EU consumer you have a 14-day right of withdrawal on your first month. If you asked us to start straight away and then withdraw, you pay a proportionate amount for the sessions and work already delivered, and we refund the rest within 14 days.
• Price changes. We will not change your monthly price without telling you at least 30 days in advance. If you don’t want the new price, cancel before it takes effect and nothing more is charged.
• Places. Membership is capped at four people at a time. When it is full, applications go on a waitlist and the cap is actually kept.

7If the product isn’t what it should be

Separately from any right to change your mind, you have legal rights if what you receive is faulty, incomplete, inaccessible or not as described — under Directive (EU) 2019/770 and, in Portugal, Decree-Law 84/2021.

In that case, tell us and we will bring the content into conformity — repair, resend, restore access — within a reasonable time and at no cost to you. If that isn’t possible or doesn’t work, you are entitled to a proportionate price reduction or to end the contract and get your money back. These rights cannot be waived and are not affected by anything else in these Terms.

8Intellectual property and your licence

The products, text, frameworks, templates, designs and this website belong to Anna Bobroff and are protected by copyright and related rights.

Anything you create and share with us — a question, a draft during a call — stays yours. If you send us feedback or a testimonial, you allow us to quote it, first name only unless you say otherwise; you can withdraw that permission at any time and we will remove it.

9Your side of the deal

You agree to use everything here lawfully and honestly. Don’t break, copy, or resell the site or its content, and don’t use our materials to mislead, spam, or harm anyone.

Our products contain bracketed placeholders for numbers, results and claims. Filling them with figures you cannot prove is a deceptive commercial practice under EU and US law, and it is your responsibility, not ours. Use your own true numbers.

If you seriously break these Terms, we may end your access. Where the law requires it, you keep any refund you are entitled to for the part not delivered.

10Limitation of liability

Your results depend on you — your effort, your market, your timing. Nothing here guarantees income or any particular outcome. This clause doesn’t remove any rights you have as a consumer that can’t legally be waived, and it doesn’t limit liability for death, personal injury, fraud, or anything else that can’t be limited by law.

11Changes to these Terms

We may update these Terms — for example if the products or the law change. The “last updated” date at the top always shows the current version, and we keep it accurate. Your purchase is governed by the version in place on the day you buy. For the subscription, any change that affects you is notified at least 30 days in advance and you can cancel before it applies.

12Governing law and where disputes go

These Terms are governed by Portuguese law. If you are a consumer resident in the EU, you keep all the mandatory protections of the law of your own country of residence, and you may bring proceedings in the courts of your own domicile under Article 18 of Regulation (EU) No 1215/2012 — nothing here takes that away.

If you are a consumer in the United States, nothing here limits any right you have under the law of your state.

13Complaints and out-of-court resolution

If something goes wrong, email us first — most things are solved in a day. Beyond that:

• Complaints book. You can file a complaint in Portugal’s national electronic complaints book at www.livroreclamacoes.pt.
• Consumer arbitration. Under Law 144/2015 of 8 September, disputes may be referred to Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL), Rua dos Douradores 116, 1100-207 Lisboa — centroarbitragemlisboa.pt.
• Your own country. EU consumers may also use the alternative dispute resolution body competent in their country of residence.

14Talk to a human

Questions about any of this? Write to bobroffanna@gmail.com. A real person — usually Anna — reads every message.